Terms & Conditions

Responsibility Contract

Release of Liability: I [The Client] release, discharge, and hold harmless Gold State Service Dogs [GSSD, Contractor] and any affiliated parties from any and all injury, loss, or damage to self or property, in the broadest possible sense. I assume full liability and shall bear all expenses for any personal injury or damages to other persons, animals, property, and, if applicable, to myself and my family members. I agree that I am fully liable and responsible for my dog’s health needs, safety, behavior, and quality of life, and will ensure that my dog has current vaccines, regular veterinarian checkups, parasite preventatives, and is kept well-groomed. I understand that GSSD does not provide liability insurance or pet medical coverage to clients, and that if I want such coverage, I am responsible for researching, purchasing, and maintaining such coverages from an outside licensed provider of my choice.

GSSD Copyright: The information on the GSSD website, along with all learning/teaching materials, curriculum, and handouts are under copyright by Golden State Service Dogs. Reproduction and/or distribution of any content without written permission from GSSD is prohibited and punishable by law. GSSD materials are for client convenience/general overview only; it is not veterinary medical advice and should not take the place of seeking professional veterinarian aid/consults. GSSD does not endorse any specific products and are not liable for products/services you chose to purchase, use, receive or decline. Please use safety and common sense when using products/services on your dog and only use products that work safely with your dog’s diet, health, and medical needs. Consult your vet for recommendations, and any concerns you may have regarding your dog’s health/wellbeing. If you suspect your dog is injured, ill, or having a medical or life-threatening emergency, take your dog to your vet or nearest 24-hour pet hospital so the problem can be identified, and appropriate treatment can be started.

Mandated Reporter Responsibility: I understand that GSSD will keep all my personal information confidential unless I submit a written request to release my information. However, I understand that GSSD owners/employees act as mandated reporters and if I report any information of harm to myself or others, GSSD will report this information to appropriate facilities immediately. Please note that the GSSD website does collect personal data (cookies, analytics, etc.) and has posted the full Personal Data Collection Compliance Statement to the GSSD website.

Media Release Agreement: I give my permission to GSSD to use, reproduce, and/or publish photographs, videotapes, stories, or any likeness, including that of my dog(s), which may pertain to me for publicity and/or promotions. I grant GSSD any and all rights to said use without compensation. I release GSSD form any financial or legal responsibility for the use of such media relations, promotional, or educational materials.

Cancellation Policy: For Private Lessons, I understand that GSSD has a 24-hour cancellation policy. If I need to cancel a scheduled appointment for any reason, I know to contact GSSD at least 24 hours in advance to re-schedule. I agree that violation of this policy may result in being charged the full cost of the scheduled session. GSSD does not offer any returns on services used. The hourly rate charged by our organization is $110 per hour for private dog training/consultation. As clients purchase packages that include multiple hours of training the per hour rate of our service is discounted. Any refunds are not eligible to receive discounted rates and clients are liable for paying the standard hourly rate of $110 per hour for the services that have been consumed. Refunds/exchanges may only be approved by GSSD within 60 days of the original purchase and will be offered pro-rated by the original method of payment received, or by GSSD check if original payment was cash. For Group Classes, I understand that GSSD has limited enrollment in their group classes and I am responsible for attending the class sessions I have signed up for. GSSD does not offer any class makeups or enrollment changes within 48 hours before a new class start date. For E-Services: I understand that GSSD does not offer any refunds for e-courses/electronic services. For All Appointments/Classes, I understand that I must follow the GSSD Dog Health Standards that are posted on the GSSD website, and violation of these standards will result in the immediate removal of myself and my dog from class without reimbursement/compensation. Severe Weather and Other Emergency Cancellations: Severe weather/other emergencies may require the cancellation of classes/private lessons by GSSD. In the event of such cancellations by GSSD, make-up classes/appointments will be offered at no additional cost.

Payments & Service Agreement: I agree to pay the full amount of services purchased and that payment is due in full before services begin. I agree to complete all my services within 6 months of the date purchased, or I void any unused services. I understand that checks must be made out to Golden State Service Dogs and that any returned checks will result in a fee of $30.00 from GSSD on top of any fees charged by my financial institution. I understand that GSSD reserves the right to refuse or terminate services to any consumer at any time.

I understand that my signature below acknowledges that I have read and legally accept the above contract. For online purchases/checkout, I understand that clicking “I Agree” represents my Digital Signature and acknowledges that I have read and legally accept this electronic contract.

Personal Data Collection Compliance Statement

Who We Are: Our website address is: https://goldenstateservicedogs.com.

What Personal Data We Collect and Why We Collect It: We may collect personal data, such as name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies. If you complete our Contact Us form with sensitive personal data, such as data concerning health, that is also collected to better serve your needs with the package you purchase or consider purchasing. Personal data is not just created by a user’s interactions with our site, but also generated from technical processes such as contact forms, comments, cookies, analytics, and third party embeds. By default WordPress does not collect any personal data about visitors, and only collects the data shown on the User Profile screen from registered users. However, some of plugins may collect personal data. We collect information about you during the checkout process on our store.

What We Collect and Store: While you visit our site, we’ll track:
• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.

Who On Our Team Has Access: Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

What We Share with Others: We may data with, but may not be limited to, analytics, marketing, payment gateways, shipping providers, and third party embeds. We share information with third parties who help us provide our orders and store services to you.

Payments: We accept payments through Square, built with Storefront and WooCommerce. When processing payments, some of your data will be passed to Square, built with Storefront and WooCommerce, including information required to process or support the payment, such as the purchase total and billing information.

Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms: In the contact forms, we collect the information users submit, like name, address, phone number, email, dog’s name, breed, age/DOB, allergies, who referred and any additional messages the user writes in. We collect this information for customer service needs. We keep contact form submissions for a certain period for customer service purposes, but do not use the information submitted through them for marketing purposes.

Cookies: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content from Other Websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics: By default WordPress does not collect any analytics data. However, many web hosting accounts and plugins collect some anonymous analytics data.

Who We Share Your Data With: By default WordPress does not share any personal data with anyone. If you checkout with Storefront, WooCommerce and Square will collect your personal date, including payment processing.

How Long We Retain Your Data: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What Rights You Have Over Your Data: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where We Send Your Data: Visitor comments may be checked through an automated spam detection service.

Contact Information: If you have a privacy-specific concerns directly related to our site, please contact MICHELLE MAGERS at Michelle@GoldenStateServiceDogs.com.

Additional Information: Our site does note use more complex collection or processing of personal data.

How We Protect Your Data: We try to take all measures available to us to protect your users’ data. The technical and security measures include: encryption, two factor authentication, and staff training in data protection.

What Data Breach Procedures We Have in Place: We have procedures in place to deal with data breaches, either potential or real, such as internal reporting systems, contact mechanisms, or bug bounties.

What Third Parties We Receive Data From: We receive data with third parties, including: Storefront, WooCommerce, Square, GoDaddy and WordPress.

What Automated Decision Making and/or Profiling We Do With User Data: We do not currently use this.

Industry Regulatory Disclosure Requirements: I understand that Golden State Service Dogs will keep all my personal information confidential unless I submit a written request to release my information. However, I understand that GSSD owners/employees act as mandated reporters and if I report any information of harm to myself or others, Golden State Service Dogs will report this information to appropriate facilities immediately.